Contact us

Your request concerns access to your personal account, contact your authorized identification operator directly :

DECATHLON Decathlon, la plateforme pour gérer vos vélo (o-code.co) serviceclientsfrance@decathlon.com
MFC MFC, la plateforme pour gérer vos vélo (o-code.co) contact.mfc@o-code.co
BICYCODE (et PARAVOL) Créer son compte sur la plateforme vélos Bicycode contact@bicycode.eu
AUVRAY ICA bike – Spécialiste du marquage vélo contact@auvray-security.com
MOUSTACHE Mon Compte – Moustache Bikes contact@moustachebikes.com
STARWAY Inscription / Connexion – Services Starway operateur@starway.fr
RECOBIKE RECOBIKE | Veuillez vous identifier info@recobike.com
VELOPASS Velopass | Sécuriser mon vélo support@velopass.com
ENCAPS my.encaps.io contact.cycles@encaps.io

To find out your identification operator, go to the page “Check the status of a bicycle” and enter the ID found on your bike. The search results will show you the name of your identification operator and your bike’s status.

If the search returns “Not listed in databases,” your bike is not marked. Visit a local bike shop or association to have it identified.

For any other questions, complete this form :

This field is for validation purposes and should be left unchanged.
Sans titre(Required)
This data is used to respond to your request. The data controller is APIC. You have the right to access and delete your data. To learn more : https://apic-asso.com/donnees-personnelles / contact@apic-asso.com